Refund Policy

Last updated: June 14, 2025

Returns

Due to the nature of our products, we do not offer refunds or accept returns once an order has been processed and shipped. This policy is in place to ensure the safety and hygiene of skincare products for all customers.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exchanges

We do not offer exchanges unless the product is damaged or incorrect. If you experience any issue, contact us within 7 days of receiving your order, and we’ll assess the situation to offer a solution.

Order Cancellations

Order cancellations may only be requested within 1 hour of purchase. Once the order has been processed or shipped, it can no longer be canceled.

Non-Returnable Items

• Used or opened skincare products.
• Items returned without prior contact and approval.
• Orders past 7 days from delivery date.

Refund Eligibility

Refunds are only applicable in cases of damaged, defective, or wrong items, and will be processed back to the original payment method once the issue is verified and approved.

Contact Us

For any refund-related concerns, please contact us at Contact@seoulixir.com.